Terms & Conditions

PLEASE ONLY PAY VIA BANK TRANSFER. ANY PAYMENTS MADE VIA THE PLATFORM WILL HAVE A SURCHARGE FROM THE PLATFORM.

Please note that we always offer you the chance to book onto the next term first. You will automatically be added to the following term. It is your responsibility to use the cancel function at this stage so that you are not automatically charged for the next term. We will deduct the money from your stored details around 2 weeks before the start of the upcoming term.

Pool Rules

 Please arrive in plenty of time to change your little one so that you are ready to enter the pool at your chosen time. We would suggest around 10 minutes before your lesson.

Please be aware that when your lesson ends there will be children ready to enter the pool for the next lesson to commence.

You must not allow any child, including siblings to walk/play around the perimeter of the pool or facilities.

 Must not approach poolside unless asked to do so by your child's instructor.

General Rules

 No Running.

Children with contagious illness must refrain from swimming (i.e. measles, chicken pox, conjunctivitis)

Children must be supervised at all times

No eating or drinking in the changing rooms or poolside

Pool closures happen on rare occasions, making it necessary to cancel lessons. Any cancellations due to power failure, adverse weather these will not be refunded as they are out of our control. If we have to cancel we will add Dates to the term or may choose to discount the upcoming term. If a venue deemed unsafe or if it is removed with or without our consent, we will offer credit. Please note WE DO NOT OFFER REFUNDS ONLY CREDIT.

Holidays

 If you wish to take a holiday during the term, you will still be charged for the full term. You will of course then retain your space for that term.

 Refunds/Credits are not given if your child refuses to get in the water or you change your mind.

Refunds/Credits are not given if pool is closed/not accessible due to adverse weather conditions, Snow or Covid 19. We only offer credit to following terms WE DO NOT OFFER REFUNDS FOR THIS.

Sickness   

 If your little one is sick, has a heavy cold, sinusitis or ear infection, they are requested not to swim. Refunds or credits are not given for sickness.

Photos

We will be taking photos at the pools to help advertise our sessions. If you would like for you and your child not to be used, please let us know as we will ask before photos are taken. At this point whilst the photo is being taken, we would ask you to remain out of shot. If this is not suitable for you, please do not continue with this booking. Refunds will not be issued. Photos are a huge help to us in gaining more customers through advertising.

Please confirm that you have read and understood the above by clicking the relevant box